How do I save responses to the Knowledge Base?

← Managing the Knowledge Base
The default setting on an account is to save new content to the Knowledge Base. New content means you didn't use the search engine to copy responses out of the Knowledge Base. This could be content you authored or copied from an external source. 

Note: Administrators can read about editing the settings here. 

When you use content out of the Knowledge Base, the Save to knowledge base button turns itself OFF...so we don't put duplicates in the Knowledge Base. 


If you modify a response you used from the Knowledge Base, you will have to turn the button on to save the new variation. The system doesn't make a decision based off of an edit, as this could be one word, a sentence, or something very material.


If the response is approved, you can go back and click the Save to knowledge base button. That will push the question/response pair into the Knowledge Base.


Managing the Knowledge Base

  1. What am I able to see with the Knowledge Dashboard?
  2. What is the Knowledge Base?
  3. How do I create Knowledge?
  4. How do I save responses to the Knowledge Base?
  5. How do I configure saving to the Knowledge Base?
  6. Can I prevent responses from writing to the Knowledge Base?
  7. How do I upload content to the Knowledge Base?
  8. How do I narrow down my Knowledge Base searches?
  9. How do I update a Knowledge Base record and review updates?
  10. How do I delete content in the Knowledge Base?
  11. Can I archive content in the Knowledge Base?
  12. How do I move Knowledge to another sub account?
  13. What user has modified Knowledge records?
  14. How do I flag content for review?
  15. How do I set a reviewer for knowledge content?
  16. How do I clean up my Knowledge Base?
  17. Does the Knowledge Base have a Find & Replace option?
  18. What do I need to know about Find & Replace?
  19. Do KB items have a History and can I revert to a prior version of a KB response?
  20. How do I review Knowledge?
  21. How to export the Knowledge Base?
  22. What if I need to find KB items by their tags or those with no tags?
  23. How do I create placeholder text in the Knowledge Base?
  24. How do I import knowledge from prior proposals?
  25. Best practices when it comes to managing my Knowledge Base?

Feedback and Knowledge Base

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