How do I save responses to the knowledge library?

← Responding: Managing the Knowledge Base
The default setting on an account is to save new content to your knowledge library. New content means you didn't use the search engine to copy responses out of the library. This could be content you authored or copied from an external source. 

Note: Administrators can read about editing the settings here. 

When you use existing content, choose to Save to Knowledge Base button turns itself OFF...so we don't put duplicates in your knowledge library. 


If you modify a response you used from the knowledge library, you will have to turn the button on to save the new variation. The system doesn't make a decision based on an edit, as this could be one word, a sentence, or something very material.


If the response is approved, you can go back and click the Save to knowledge base button. That will push the question/response pair into the knowledge library.


Responding: Managing the Knowledge Base

  1. What am I able to see with the Knowledge Dashboard?
  2. What is the knowledge library?
  3. How do I create knowledge?
  4. How do I save responses to the knowledge library?
  5. How do I configure saving to the knowledge library?
  6. Can I prevent responses from writing to the knowledge library?
  7. How do I update a knowledge library record and review updates?
  8. How do I delete content in the knowledge library?
  9. Can I archive content in the knowledge library?
  10. How do I move knowledge to another sub account?
  11. What user has modified knowledge records?
  12. How do I flag content for review?
  13. How do I manage reviewers for knowledge library content?
  14. How do I clean up my knowledge library?
  15. Does the knowledge library have a Find & Replace option?
  16. What do I need to know about Find & Replace?
  17. Do knowledge library items have a History and can I revert to a prior version of a knowledge library response?
  18. How do I review knowledge?
  19. How to export the knowledge library?
  20. How do I filter and search by tag in the knowledge library?
  21. How do I create and use Placeholder Variables in the knowledge library?
  22. How do I import knowledge from prior Word proposals?
  23. Best practices when it comes to managing my knowledge library?
  24. How can I use the bulk actions in the knowledge library?

Feedback and Knowledge Base

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