Merge duplicate and/or similar knowledge base entries
Would like to merge knowledge base entries, especially ones that are similar. With merging, usage count would be accurate.
If delete duplicate entries, l"times used" will not be complete.
This has been a new feature release in RFP365.
AdminNatalie Berigan (Admin, RFP360) commented
I wanted to provide you with a status update on this idea. This functionality will eventually be available through our Knowledge Base Dashboard, which we are currently building out. We are looking to roll out the Dashboard in phases, and the identification of duplicate entries is something that will be available in the months to come. The Dashboard will identify duplicate entries, and then users can go in and merge them. We will send out a notification email when the functionality is available.
Thank you for the great idea!