Issues with saving or duplicating text in the text field?

Some users may have experienced issues with either saving the text they've entered, or seeing duplicates of the information they've entered.  In addition, some of the entries or response fields were greyed out, unable to edit. 

These issues are browser/cache related and have been seen in both Chrome and Internet Explorer.  Since then the issue has been resolved, however:

If you experience this same scenario, place please follow these instructions if you use:

 
Chrome:
1. Open Chrome tab:
2. In the address bar enter chrome://settings/
3. Click the show advanced settings... link
4. Click the Clear browsing data... button
5. Make sure the checkbox next to Cached images and files is checked
6. Click the Clear browsing data button.


Firefox:
To clear your cache, see the instructions here

Internet Explorer 10+:
Log out of RFP365
Shut down your browser
Relaunch IE
Hit F5 to refresh the browser 

General

  1. How do I get started?
  2. What browsers can I use for RFP360?
  3. How do I log in to RFP360?
  4. We've been invited to a Profile or RFP. Where is my invitation email?
  5. Why am I not getting emails from RFP360?
  6. What if I get locked out of my account?
  7. How do I unlock locked out users as an Administrator?
  8. How do I update password rules for users?
  9. How do I reset my password?
  10. What are some basics about the Home page I should know as I get started?
  11. Is there a spell check feature? What about auto-translate?
  12. How do I integrate RFP360 into Salesforce CRM?
  13. How do I initiate a new Proposal using my Salesforce integration?
  14. What is an account hierarchy?
  15. What are tags and why would I use them?
  16. How do I add and remove tags?
  17. How do I manage and cleanup my tags at the account level?
  18. Can I use Boolean search operators in RFP360?
  19. How do I update my credit card number?
  20. How do I change Billing plans?
  21. What is the difference between an RFP and a Proposal?
  22. How and when can I reach RFP360 Support?
  23. How do I update my email address?
  24. What can I do with the text editor?
  25. Adding images, attachments, tables & more with the new text editor
  26. How do I format text with the new text editor?
  27. Can I highlight text with colors?
  28. How do I clean up HTML formatting?
  29. Can I see my recent activity?
  30. How do I add a sub-account?
  31. Issues with saving or duplicating text in the text field?
  32. What is new for Responders in this latest release?
  33. I am a Subject Matter Expert. What do I need to do?
  34. What is my Company ID and where is it located?
  35. What account settings should I check?

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