Boolean search is a type of search that allows users to combine keywords with operators such as AND, NOT and OR to produce more relevant results. For example, a Boolean search could be 'training' AND 'seminar'. This would limit the search results to only those Knowledge Base entries containing the two keywords.
- AND: Include two search terms. Example: training AND seminar
- OR: Broaden your search with multiple terms. Example: training OR support
- NOT: Use to exclude a specific term. Example: webinar NOT training
PRO TIP: to search for a specific phrase or string of words, use quotations around the phrase or string of words. Example: “Client Success Team” AND “RFP Library”
Note: in order for the function to work properly in our application - AND, NOT, and OR will need to be in capital letters when used as a search operator.