How do I filter and search by tag in the Knowledge Base?

Use the filter action panel and search to swiftly locate content in your account. 


In the filter action panel under ☑ Tags, you have four advanced options for AND, OR, NOT, & NO TAGS
  • AND = This option allows you to filter for Knowledge Base entries that have multiple tags assigned, thus narrowing your results.

    Example: Apply a tag filter for Client Success AND Support


  • OR = This option allows you to filter for Knowledge Base entries that have different tags assigned, thus broadening your results. 

    Example: Apply a tag filter for Support OR Vendor



  • NOT = This option allows you to filter out Knowledge Base entries that omit a specified tag.

    Example: Apply a tag filter to show all Knowledge Base entries that are NOT Vendor, North America, or Support



  • NO TAGS = This option allows you to filter for Knowledge Base entries that do not have any tags assigned

For more information on how to best utilize your tags and how to manage your Knowledge Base, check out these Help Articles:

Feedback and Knowledge Base