How can I use the bulk actions in the Knowledge Base?

When you are in your Knowledge base you can take several different bulk actions. We recommend that you first search for a tag and then filter the results. After your results have been filtered, you can select individual items, or select all the items by selecting the box next to "Content Record." If you select "Content Record" the pane will change to state "Bulk Actions." 


After you have selected your entries you can take many different bulk actions such as Delete Knowledge, Move Knowledge, Manage tags, Manage Reviewers, and Find & Replace.

The first of the drop-down options is Delete Knowledge. When you select Delete Knowledge you will get a confirmation notification to ensure that you want to delete the selected Knowledge items.

The second option from the drop-down is Move Knowledge. When you select Move Knowledge you will get a new window that will appear that will allow you to move your selected items to another sub-account. 

The third option from the drop-down is Manage Tags. This option will allow you to either add new tags to your selected items or delete tags from your selected items. 

The fourth option from the drop-down is Manage Reviewers. This option will give you the ability to manage the selected items for review. You can select a reviewer, a review date, and how often you want your selected items reviewed. 

The fifth option from the drop-down is Find & Replace. This option will allow you to find specific words from your selected items and replace the word with another word so that your Knowledge items are current and up to date. 

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