Now within your Outline, not only can you use your Knowledge Base to answer a question, you can also see if the Knowledge record has used and if it has been changed in any way. As you see in the example below we have used a Knowledge record that has been edited. The +7 indicates 7 words have been added to the original record and the -2 indicates that two words were deleted from the original record.
If you would like to see the Knowledge Base edits simply click on the green and red indicator to review the changes. A new window will appear that will show you the differences.
When KnowlEDGE is used to auto-answer, "Knowledge (Auto)" will appear below the response.