New User FAQ

NEW USER FAQ



Welcome to RFP360! We know you may have some questions as you begin to use your new software, so we’ve provided the answers to some frequently asked questions below. If you don’t find the answer you’re looking for here or in our other help articles, please contact our Support Team at support@rfp360.com.

What internet browser(s) works best with RFP360?


RFP360 supports these web browsers:

-Google Chrome
-Mozilla Firefox
-Microsoft Edge

NOTE: Internet Explorer and Apple Safari are not fully compatible with RFP360, and are not recommended.

How do I log into RFP360?


Once your account is set up with RFP360, you can log into it from this URL: https://my.rfp360.com/login

NOTE: To avoid being locked out of your account, click on the Forgot password? link on the login page.

I need to work on a project with my team, how do I start an account?


If your company or colleagues already have an account set up, you simply need to be added as a new user. Reach out to an administrator of your account and request to be added as a user of RFP360.
Need help adding a user to your account? Click here.

What if I get locked out of my account?


Each account has the ability to customize the lock-out period (in minutes) and the maximum unsuccessful login attempts within the Account Settings; the system defaults are 30 minutes and 5 tries, respectively.

If you’ve hit the maximum unsuccessful login attempts and receive the “You are currently locked out.” error message, you have a few options:
  1. Contact the Administrator of your account to unlock your user from the Users page.

    - Are you an Administrator of an account and need help unlocking a user? Click here.

  2. Contact RFP360 Support during regular business hours.

  3. Simply wait for the lockout period to end and attempt to log in again.

    -We highly recommend you follow the Forgot password? link on the login page to reset your password.


How do I reset my password?

To reset your password, click on the Forgot password? link on the RFP360 login screen or visit this URL: https://my.rfp360.com/public/forgot-password. Enter your email address and check your email inbox for password recovery instructions.



NOTE: The password recovery email is only valid for 24 hours.

How do I update the email address associated with my User Profile?

To update your email address, visit your User Profile located in the drop-down menu under your name at the top right-hand corner of the application.



NOTE: If the phone number field is blank, you will need to fill it out in order to save your changes.

Where can I view my recent activity? 


Each time you log in (to a new session) we capture your history within the application so you can move back and forth easily within RFP360. To view your history, click on the clock icon located at the top right-hand corner of the application.



What is my Company ID and where can I find it?

Your Company ID is a unique number tied to your account and can help RFP360 locate you by number rather than name. Each account, and sub-account, has its own unique Company ID. The ID is located at the top right-hand corner of the application under your Company Name when logged into RFP360.



RFPs and Proposals … What’s the difference?

While sometimes used synonymously by mistake, RFPs and Proposals are distinctly different.
  • -RFPs are issued by buyers and published to vendors for response
  • -Proposals are responses to RFPs and are prepared by sales and marketing teams
For a more comprehensive explanation on the difference between the two, click here.

How and when can I reach the RFP360 Support Team?

If you get stuck and need assistance, our help site is a terrific resource to find tutorials on performing specific functions in RFP360. If you have any questions, our Support Team is happy to help solve your problem. Contact us anytime at support@rfp360.com or call us at (844) 737-0365 between 8 am and 5 pm Central Standard Time, Monday - Friday. 

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