How do I move Knowledge to another sub account?

← Managing the Knowledge Base
If you make use of our sub-account feature, you can move content from the Knowledge Base from one sub-account to another. 

On the Knowledge Base (listing) page, as you view your content, you can see the account (or sub-account) to which records belong. Select the checkbox next to a record (or multiple records) to move the selected content to a specific sub-account.



Once you have selected knowledge records, select the account or sub-account that you wish to move the knowledge to and click "Move these Knowledge items".


Keep in mind that if you move content, you may impact the visibility others have to that content. 

Managing the Knowledge Base

  1. What am I able to see with the Knowledge Dashboard?
  2. What is the Knowledge Base?
  3. How do I create Knowledge?
  4. How do I save responses to the Knowledge Base?
  5. How do I configure saving to the Knowledge Base?
  6. Can I prevent responses from writing to the Knowledge Base?
  7. How do I upload content to the Knowledge Base?
  8. How do I narrow down my Knowledge Base searches?
  9. How do I fill out the XL template to upload Questions and Answers in my Knowledge Base?
  10. How do I update a Knowledge Base record and review updates?
  11. How do I delete content in the Knowledge Base?
  12. Can I archive content in the Knowledge Base?
  13. How do I move Knowledge to another sub account?
  14. What user has modified Knowledge records?
  15. How do I flag content for review?
  16. How do I set a reviewer for knowledge content?
  17. How do I clean up my Knowledge Base?
  18. Does the Knowledge Base have a Find & Replace option?
  19. What do I need to know about Find & Replace?
  20. Do KB items have a History and can I revert to a prior version of a KB response?
  21. How do I review Knowledge?
  22. How to export the Knowledge Base?
  23. What if I need to find KB items by their tags or those with no tags?
  24. How do I create placeholder text in the Knowledge Base?

Feedback and Knowledge Base

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