How do I move knowledge to another sub account?

← Responding: Managing the Knowledge Base
If you make use of our sub-account feature, you can move content from the knowledge library from one sub-account to another. 

On the knowledge library (listing) page, as you view your content, you can see the account (or sub-account) to which records belong. Select the checkbox next to a record (or multiple records) to move the selected content to a specific sub-account.



Once you have selected knowledge records, select the account or sub-account that you wish to move the knowledge to and click "Move these Knowledge items".


Keep in mind that if you move content, you may impact the visibility others have to that content. 

Responding: Managing the Knowledge Base

  1. What am I able to see with the Knowledge Dashboard?
  2. What is the knowledge library?
  3. How do I create knowledge?
  4. How do I save responses to the knowledge library?
  5. How do I configure saving to the knowledge library?
  6. Can I prevent responses from writing to the knowledge library?
  7. How do I update a knowledge library record and review updates?
  8. How do I delete content in the knowledge library?
  9. Can I archive content in the knowledge library?
  10. How do I move knowledge to another sub account?
  11. What user has modified knowledge records?
  12. How do I flag content for review?
  13. How do I manage reviewers for knowledge library content?
  14. How do I clean up my knowledge library?
  15. Does the knowledge library have a Find & Replace option?
  16. What do I need to know about Find & Replace?
  17. Do knowledge library items have a History and can I revert to a prior version of a knowledge library response?
  18. How do I review knowledge?
  19. How to export the knowledge library?
  20. How do I filter and search by tag in the knowledge library?
  21. How do I create and use Placeholder Variables in the knowledge library?
  22. How do I import knowledge from prior Word proposals?
  23. Best practices when it comes to managing my knowledge library?
  24. How can I use the bulk actions in the knowledge library?

Feedback and Knowledge Base

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