If you already have Knowledge items saved your screen will look like the example below, you will click Upload Content
If you do not have any Knowledge saved your screen will look like the example below, you will click on Bulk Upload Knowledge
When you click on the button, you'll see some instructions and you can download the blank template.
Use the "Instructions" page of the Excel workbook to populate data in the "Knowledge" page of the spreadsheet. Next, save the Excel workbook, click the "Upload Knowledge" button and point the application at your saved spreadsheet.
The only columns that are required are A, B and C. The other are optional.
After you are finished with the Excel spreadsheet you will then click on Upload Knowledge