How do I upload content to the Knowledge Base?

If you have a large amount of content to upload to the Knowledge Base, you can upload it using an Excel template. 

First, from the home screen, click on the Knowledge tab and Seach drop-down.


If you already have Knowledge items saved your screen will look like the example below, you will click Upload Content


You will be taken to the screen below and click on the blue Use Excel Template button.



When you click on the button, you'll see some instructions and you can Download Excel Template.



Use the "Instructions" page of the Excel workbook to populate data in the "Knowledge" page of the spreadsheet. The only columns that are required are A, B, and C. The others are optional.



Next, save the Excel workbook, click the Upload Completed Spreadsheet button and point the application at your saved spreadsheet. 







Feedback and Knowledge Base