Why should I set up review cycles for my Knowledge Base content?
How do I assign Knowledge Base entries to be reviewed regularly by a Subject Matter Expert (SME)?
In both options, you will need to designate three things:
- Subject Matter Expert
- Initial review date*
- Review cycle frequency
Assigning Knowledge Base entries for review individually:
To assign an individual Knowledge Base entry to a SME for review, you’ll click into content and navigate to the Review tab.
Assigning Knowledge Base entries for review in bulk:
To assign multiples Knowledge Base entries to a SME for a review, you will select the desired content items and choose Manage Reviewers from the Bulk Action menu.
How is the SME notified that they need to review content?
RFP360 will send a notification email on the date of the initial review, and again every X months thereafter based upon the review cycle frequency specified.
The SME will also see content that is awaiting review on their Knowledge Base dashboard when logged into RFP360 after the email has been sent.